New Haven Sales Outlet Closure
To our valued customers, our New Haven Sales Outlet is permanently closing effective Friday, April 11, 2025.
As we prepare for the closure, we remain committed to enhancing your transit experience. These efforts include exploring potential new outlet locations to improve facilities and better serve you—our customers.
Easy Ways to Purchase Fare Media
- Use the Token Transit app
- Purchase a GoCT card
- Visit a local pass partners (the Stop & Shop at 150 Whalley Avenue and Stop & Shop in Hamden at 2335 Dixwell Ave).
We apologize for any inconvenience this may cause. We appreciate your support and look forward to serving you in new and improved ways. For assistance, call our dedicated Customer Service team at 203.624.0151 (People with hearing loss, dial 711.)
+ FAQs: New Haven Sales Outlet Closure
1. Why is the New Haven Sales Outlet closing permanently?
The decision to close the sales outlet permanently is a strategic move by the Connecticut Department of Transportation (CTDOT) and . This decision, made with the commitment to enhancing services for employees and customers, allows us to focus on more efficient and accessible alternatives, ultimately improving your transit experience.
2. What is the official closing date of the sales outlet?
The sales outlet at 897 Chapel Street will close permanently on Friday, April 11, 2025.
3. Will there be another physical location for purchasing fare media?
Currently, is developing a plan to reopen a physical sales outlet on the Green in New Haven. However, customers can purchase fare media conveniently through the Token Transit app, the Go Card located on our website, https://cttransit.imageworksllc.com, or at local pass partner locations. The pass partner locations are Stop & Shop at 150 Whalley Avenue and Stop & Shop in Hamden at 2335 Dixwell Ave.
4. What alternatives are available for purchasing fare media?
Customers can use the following options:
- Token Transit app: Purchase fares directly through your smartphone.
- Go Card: Available online at https://cttransit.imageworksllc.com
- Purchase your passes or tickets online from . Pay with your Visa, Mastercard, or Discover only. Please note: Allow 5-7 business days for delivery by first-class mail of tickets ordered online.
- Purchase your passes or tickets directly from via the mail. Click here to complete an order form or here for the ADA Ticket Book form, and mail it to: Prepaid Fares Coordinator PO Box 66 Hartford, CT 06141-0066
Make check payable to or pay with your Visa/Mastercard/Discover only. - Local pass partners: Visit nearby retailers offering fare media. The pass partner locations are:
- Stop & Shop #600 2335 Dixwell Ave. Hamden
- Stop & Shop # 696 460 Elm Street West Haven
- Stop & Shop #663 1360 East Town Rd. Milford
Nearby Stop and Shop Locations
79 Washington Avenue
Store: Open until 10:00 PM
79 Washington Avenue
North Haven, CT 06473
(203) 234-1757370 Hemingway Avenue
Store: Open until 10:00 PM
370 Hemingway Avenue
East Haven, CT 06512
(203) 469-7012
Please contact the local pass partners to confirm that the desired fare media is available.
5. How can I find a local pass partner?
Please visit https://cttransit.imageworksllc.com for a list of local pass partner locations in the New Haven area.
6. How will this closure impact my commute?
The closure will not disrupt your ability to access fare media. We have provided convenient alternative options to ensure you can maintain seamless connectivity to your destinations. Your commute is our concern, and we've got you covered.
7. Who can I contact for questions or support?
customer service representatives are here to assist you with any questions or concerns you may have regarding fare media and alternative options. Please don't hesitate to contact us at 203. 624.0151 or visit https://cttransit.imageworksllc.com or more information. Your satisfaction is our priority.
8. Are employees affected by this closure?
CTtransit is committed to supporting its employees during this transition and ensuring that their needs are addressed.
9. Will provide further updates about this transition?
Yes, will keep the community informed through press releases, social media updates, and communications on our website.
10. What measures are being taken to minimize inconvenience for customers?
CTtransit has prioritized the development of accessible fare media alternatives and ensured the availability of customer support to assist during the transition. An information table (weather permitting) will be staffed by our friendly customer service representatives and will be located outside the former sales outlet for two weeks to assist customers.